Shipping policy
Thank you for shopping with Caklo. We are proud to offer free worldwide shipping with tracking on all orders — no minimum purchase required.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation. You will receive a notification once your order has shipped.
Please note that during high-volume periods, such as sales or holidays, processing may take slightly longer.
Delivery Times
Estimated delivery is 7–15 business days after dispatch, depending on your location. Please note that these are estimates and are not guaranteed. Actual delivery times may vary due to customs clearance, local carrier performance, weather, holidays, or other factors beyond our control.
Shipping Costs
Shipping is free worldwide on every order.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package's journey. Please allow a few days for the tracking information to become active. If you have not received your tracking details within 5 business days of ordering, please contact us at caklo.store@gmail.com.
Customs, Duties, and Taxes
Your order may be subject to import duties, taxes, or customs fees charged once the package reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Caklo has no control over these fees and cannot predict their amount.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us at caklo.store@gmail.com within 24 hours and we will do our best to help before your order ships.
Lost, Delayed, or Stuck Packages
If your tracking hasn't updated for an extended period, or your package appears lost or significantly delayed, please contact us at caklo.store@gmail.com. We will work with the carrier to locate your package or find a suitable solution.
Damaged Items
If your order arrives damaged, please contact us immediately at caklo.store@gmail.com with photos of the item and packaging, and we will make it right. For full details, please see our Return & Refund Policy.
Contact Us
If you have any questions about your shipment, please reach out to us at caklo.store@gmail.com — we're happy to help.