Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to let us know if something is wrong.

To start things off, please contact us first at caklo.store@gmail.com with your order number and the reason for the return. In most cases, once your request is reviewed and approved, we will issue a refund and you will not need to send the item back. If a return is required for any reason, Caklo will provide return instructions and cover the cost of return shipping. Please do not send any item back before contacting us — items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at caklo.store@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where possible, please include photos of the item and its packaging to help us resolve your case quickly.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've reviewed your return request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at caklo.store@gmail.com.